We are updating our Terms & Conditions provided during your booking process or detailed in your contract to meet the issues raised by COVID-19 (SARS-CoV-2). The core Terms & Conditions will still apply but with the modifications detailed below.
If you have any questions, please reach out to one of our booking managers and they will be happy to discuss your particular circumstances.
Should you decide to cancel, then notification of cancellation must be received in writing by ALE. At the time we receive your written cancellation, the following penalties will apply:
However, ALE may cancel a specific departure or departures prior to the actual flight date for any reason whatsoever, including too few participants, logistical problems or any other circumstances including Force Majeure that are beyond ALE’s control and that make operation of the departure inadvisable. The decision to cancel a specific departure or departures is within the sole and absolute discretion of ALE. All monies received by ALE from you or your agent for the cancelled departure(s) shall be refunded. This refund will be the limit of ALE’s liability.
Please review ALE’s Terms & Conditions or your contract for full cancellation details.
We strongly recommend that you to obtain trip cancellation insurance cover. We urge you to carefully check that your policy covers pre-trip and during trip cancellation resulting from infection or isolation due to COVID-19.
Modifications to our Terms & Conditions for 2021–22 Season
Specific Modification to our Terms & Conditions for Eclipse Guests