Communication Services
We have a dedicated team of ICT experts on staff at Union Glacier Camp to coordinate flight and field communications. Our Antarctic team stays in regular contact with our Punta Arenas and Salt Lake City operations via email and satellite phone.
Flight Following
All aircraft are fitted with tracking beacons, which allow us to follow their real-time progress while they are in-flight. We also maintain regular voice contact, taking position reports and providing regular weather updates.
Field Communications
We maintain regular communication with field parties and ALE aircraft, using Iridium satellite phone, tracking beacons, and HF/VHF radio. Established protocols ensure a rapid response by our nearest aircraft or vehicle, in case of an incident or loss of contact.
Guest Communications
Guests will have access to the internet in communal areas at all ALE camps (except the South Pole because of interference with scientific work) via Starlink. We ask that you do not disturb other guests around you, who may not wish to overhear your connection.
Please note that the remoteness of our camps and the often extreme weather can lead to either slow or intermittent service. Please be mindful that the internet is a shared resource across all guests, so please avoid uploading/downloading large amounts of data in Antarctica. For your safety, operational needs will take priority over guest usage. In an emergency, your family may contact our offices in Salt Lake City or Punta Arenas and we can forward a message to you while you are on the ice. However, we will only give out information about you to those individuals listed on your Personal Information Form (PIF).







